Trade terms

General Terms & Conditions

Please read these terms before placing an order with Balicoral.

Price

Coral prices are quoted in US$ F.O.B. Indonesia, excluding CITES cost, packing charges, handling cost, airfreight cost and documentation cost.

Payment

Advance payment by bank / wire telegraphic transfer. Payment must be full payment to cover cost of goods, packaging cost, handling cost, documentation cost and air freight charge.

Payments of buyers must be paid in advance (deposit) according to our proforma invoice as requested from consignee.

Document cost

USD 200–250, depending on document, item and volume of order.

Minimum order

Minimum 100 kg or 250 kg, depending on country of destination and airline regulations.

Delivery lead time

A minimum of 5 working days after full payment is received is required to allow time for preparing the export documentation and coral selection.

Packing

Box size 50 × 36 × 40 cm, containing 12–24 pieces of coral depending on size.

Shipment

Depends on destination. We pack every coral individually and measure the water parameters needed for packing to make sure the corals arrive in healthy condition.

Claim

Any mortality on the way of less than 5% must be accepted by the consignee. Any mortality or loss caused by a delayed flight or missed connection, approved and signed by the cargo officer of the airline involved as witness, or other causes beyond our power, is shared between shipper and consignee at half (50%) each, unless the loss can be claimed and paid immediately.

Any shipment without news to the shipper is considered accepted in good condition by the consignee. Claims are not allowed if not reported within 24 hours after the corals arrive. Replacement is usually given on the next order unless agreed otherwise.

The acceptable, non-claimable DOA (Death On Arrival) rate is 5% of the total corals. A DOA claim above 5% must be proven with detailed pictures of the dead corals taken immediately after unpacking, within 1 × 24 hours.